What is LINK+? (interlibrary loan) How Do I Use It?

INTERLIBRARY LOAN: LINK+

LINK+ Account Login Search LINK+

LINK+ is a free service where Contra Costa County Library card holders can borrow materials not available from the Contra Costa County Library. LINK+ is a cooperative effort among many California & Nevada public and academic libraries. Use your library card to request items for pickup at your local Community Library.

Search: Click on this link, linkencore.iii.com, to search the LINK+ catalog, or look for "Search LINK+" on the top menu of the library catalog

Request:

Click on "Request This Item", select "Contra Costa County Library" from the drop-down menu, and click "Submit"

Enter your name, library card number, select the pickup location from the drop-down menu, and click "Submit"

If your item is available you will see the message "Your request for [item requested] was successful."

You are allowed 10 LINK+ items on request at one time.

Unsuccessful Requests:

You cannot request items that are available from Contra Costa County Library.

If no copies are available on shelf at the lending library, you cannot successfully request the item.

If the lending library's policy does not allow the item to be loaned through LINK+, the request will not be successful.

Pickup & Check Out:

You will be notified when the item you requested is ready for pickup.

Pickup and check out LINK+ items at the Service Desk. LINK+ items are not kept with other holds and must be checked out by Library Staff.

The due date will be written by staff on the LINK+ label or book band and a printed receipt will also be issued. Check your receipt for the due date information for each item.

Renew: You can request to renew LINK+ items 3 days before or 2 days after the due date. Renewal is not guaranteed.

Login to your LINK+ account using your last name & library card number.

Click on the box next to the item(s), then click the "renew selected" button.

Review the transaction information displayed, then select "Yes" to complete.

The message "Renewed 1 Time" will appear under the renewal due date. If item was previously renewed, the due date will remain the same.

If you see the message "Renewal Denied: the renewal is NOT approved." You must return the item(s) by the original due date.

Check your LINK+ account later to verify the renewal status. You can find the LINK+ Account on the MY ACCOUNT page on the library website.

Return:

Return LINK+ items directly to library staff at the Service Desk at any Contra Costa County Library location.

Do not use the book drop or self-return.

Get a receipt from staff and keep it until the items are cleared from your LINK+ account. You are responsible for any LINK+ materials that have not been checked in.

Charges and Fees:

The charge for lost or damaged LINK+ items is determined by the lending library and will not exceed $115.00. This charge is payable by check or money only (no debit/credit cards or cash).

Keeping Track:

Use your LINK+ account to check the status of your LINK+ requests and renew checked out items.

Use your regular Library card account to check when LINK+ items are ready for pickup, due dates and fines.

Your regular library card account will not show the specific title of the LINK+ item requested or checked out. It will be listed as "LinkPlus item#". To view the title, click on the radio button to expand the item information

If you have questions, contact library staff here.